Delete your FindPlumbers account

How it works

1. Enter your phone number — the one you sign in with, including your country code.
2. Enter the code we send you by SMS. That is how we prove the account is yours; nobody can delete your account by guessing your number.
3. The deletion is queued and completed within 30 days. In practice it runs within minutes. You will get one final SMS confirming it is done.

Already have the app? Settings → Delete account does exactly the same thing, immediately.

Request deletion

Exactly what gets deleted

Destroyed

• Your sign-in account and your phone number, and every signed-in session on every device.
• Your display name and profile photo.
• If you are a plumber: your licence number, licence photo, bio and last known location.
• Saved addresses, access notes, job descriptions and job photos.
• The text of every rating comment you wrote, and your authorship of it.
• Your device push tokens — notifications stop immediately.
• Blocks you created or that were created against you.
• Every file you uploaded: avatars, licence images, job photos.
• Your Stripe customer record.

Retained, anonymised

These records outlive the account because tax law, payment reconciliation and the other person’s own history require it. None of them identify you — your profile becomes a tombstone reading “Deleted user”:

• Completed bookings, reduced to the booking id, job type, amounts, platform fee and timestamps. The description, access notes, photo and address are erased and the map pin is snapped to a roughly one-kilometre grid.
• Payments and line items, kept in full as financial records.
• Star ratings you received, without their comments.
• Reports, with the reporter, the reported user and the written detail removed.
• The booking audit trail, with the actor removed.
• This deletion request, with the phone number removed, as proof the deletion happened.

Stripe, and the 90-day delay

If you are a plumber, your Stripe connected account is closed after approximately 90 days rather than immediately, so any remaining balance pays out on schedule and a late chargeback on a job you did can still be handled. Your FindPlumbers account and the personal data above are destroyed straight away.

If deletion has to wait

We cannot delete an account while a job is still in flight, or while money is authorised on a card but not yet charged. If that applies, we will tell you which one and what needs to finish first. Nothing stays blocked indefinitely.

The full detail is in the privacy policy. Questions: support@findplumbers.world.